Please Start Here Before Contacting Us
We understand that owning a new home can come with questions, and our team is here to help. Before calling or submitting a service request, please review the information on this page and your New Home Packet. Many common questions about delivery, setup, inspections, warranty service, routine maintenance, and the 30-day punch list are answered here.
Homeowner Documents & Resources
Keep this page bookmarked for quick access to important information about your new home, delivery and setup, service requests, warranty procedures, routine maintenance, and your 30-day punch list.
Before calling Oxford Housing about a service concern, please review the information provided in the Homeowner Resource Center and the documents below. Many common questions and routine maintenance concerns are addressed in these resources.
Your signed sales agreement, closing documents, manufacturer warranty, and applicable state or local requirements determine the specific products, services, responsibilities, and warranty coverage for your purchase. These are all included in your closing day packet.
Service Request
Service requests are reviewed before being sent to the appropriate manufacturer, contractor, or service provider. Please provide clear photographs and descriptions to help avoid delays.
256- 831-1642
How Did We Do?
Was your experience helpful, transparent, and stress-free? We’d be honored if you’d share it. Mention your sales rep, what stood out, post your photos—future homeowners read every word.
